GB Energy Experts
Terms and Conditions

The Quotation

 

The quotation we have given you is valid for 30 days from the date of issue.

All quotations are subject to availability of equipment and materials.

The quotation will document all goods and services we propose to supply, along with the total price for these goods and services including VAT.

We will provide you with a timetable for supplying the goods and carrying out the installation.

The quotation will include information as to the performance of the technology we have proposed to install. These performance estimates will be calculated to the requirements of the appropriate MCS Standard if required.

We will discuss with you and provide you with information as to the location of key components. You will be given the opportunity to approve the site designs before work commences.

We will advise you on approvals and permissions that may be required for the work; however, it will be your responsibility to ensure that such approvals and permissions are in place.

If there are additional payments that you may have to make, such as planning costs or if you need to consult a structural engineer, we will offer assistance and advice, but you will be responsible for these costs.

If there is a particular service or item of equipment that would normally be considered as part of the installation and you have requested that this not be included, then we will have documented this on the quotation.

Please take the time to acquaint yourself with this contract, if there is anything you do not understand, or if you require clarification on any point, please contact us.

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Right To Cancel

 

FTAO: Tony Ellis, Chief Operating Officer, GBEE Network (t/a) GB Energy Experts, Unit 2A, Blucher Street, Barnsley, South Yorkshire, S70 1AP, UK and / or Email: tony@gbee-network.co.uk

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Your Rights Under This Contract, If you wish to exercise your right to cancel the contract, you will complete 2.A below and return to GBEE Network Ltd via post or email above.

You have the right to cancel this contract if you wish, within 14 days starting on the Day You Pay Your Deposit.

Cancellation should be communicated in writing or by email to the person shown above. This notice can be delivered in person, by email or sent by post in which case you should obtain a certificate of posting or recorded delivery slip. You are advised to take a copy of the cancellation notice before returning it to GBEE Network Ltd.

 

After the 14 Day period you are not entitled to cancel this agreement, unless we are in breach of any of these terms and conditions, if work has commenced you shall be charged the costs which are explained within this agreement. 

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If you have expressly agreed in writing or verbally via recorded means that work will commence before the 14-working day cancellation period expires, and you subsequently cancel, you are advised that, we reserve the right to charge you for any work may be due or for any work carried out in accordance with The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, Clause 36(4).

 

You are asked to confirm in writing or verbally via recorded means that work may commence before your cancellation period expires.

Please complete 2.B below if you give written consent to waiver your rights to cancellation of this contract.

 

2.A. Cancellation Notice (complete, detach and return this portion of the form ONLY if you wish to cancel the contract)

I / We (delete as appropriate) hereby give notice that I / We wish to cancel my / our contract;

Contract Agreement Number (Invoice Number)

 

Signature One

Signature Two

 

Print Name One

Print Name Two

 

Date One:          /          /

Date Two:          /          /

 

 

2.B I / We notify and confirm to waiver our rights to cancel this contract, I / We wish to have Product Installed within the 14-day cooling off and I / We wish for the services to begin immediately, and the company confirms shall be completed within 14-days.

Contract Agreement Number (Invoice Number)

 

Signature One

Signature Two

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Print Name One

Print Name Two

 

Date One:          /          /

Date Two:          /          /

 

 

Effect of Cancellation

 

If you cancel this contract to provide you goods and services, as identified in the contract before the expiry of the cancellation period referred to in the above clause, we will reimburse to you all payments received, excluding the costs (see below) of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), less any applicable cancellation charges, also supplier charge as a re-stocking fee of 20% of the value of goods.

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We will also make deduction from the reimbursement for the loss in value of any goods or services supplied if the loss is a result of unnecessary handling by you or if the goods cannot be re-used. We will make the reimbursement without undue delay and not later than:

1. 14 days after the day we receive back from you any goods supplied or;

2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or;

3. If there were no goods supplied, 14 days after the day on which we are informed about decision to cancel this contract.

 

We will make the reimbursement using BACS (Banker’s Automated Clearing System) transfer unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of the reimbursement.

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We will collect the goods at your expense, which will be for the sum £250 plus VAT (please note that this fee is subject to an increase dependent upon fuel prices, in such circumstances you will be notified prior to collection). You will also be liable for a supplier restocking fee of 20% of the value of goods.

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You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

Work which has begun prior to the expiry of the cancellation period

 

If you have formally agreed and requested, by completing the attached Authority to commence work immediately or agreed verbally via recorded means, that installation work (will including any associated services for installation work) will commence before the 14 day cancellation period expires, you are not entitled to cancel this agreement. 

 

Related credit and other agreements

 

If you decide to cancel your contract for our goods and services then any credit agreement and any other ancillary contracts related to the main contract will be automatically cancelled, excluding any credit agreement which you applied for via a personal loan or secured personal lending, in such circumstances, you will be required to cancel the credit agreement.

 

Our rights under this agreement

 

If within 14 days of us informing you in writing of a serious breach of your obligations to us you have failed to rectify this breach, we will have the right to cancel this contract.

Should we suffer any losses due to a breach of this contract then we will be entitled to reasonable compensation to cover these losses. We are required to attempt to keep all losses to a minimum.

 

Timetable for works

 

We will have agreed with you a timetable for carrying out the installation. By paying the Deposit payment, you are confirming that you agree with this timetable.

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There can be occasions that this timetable may need to be varied, due to, for example, poor weather or unviability of goods and services outside of our control. We will inform you of any delay we become aware of at the earliest possible opportunity. We would then arrange a new mutually agreeable timetable.

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In the case of severe delays of goods to the delivery of goods then you maybe offered different products of an equivalent, specification, value, and quality, so long as they are MCS certified. You can either accept that offer or wait for the products you ordered.

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Should the delay be caused by us, or by our suppliers, and that delay is of 4 calendar months, you would be entitled to cancel this contract without penalty to you. Please note that this does not apply where delays are due to planning permission, your own availability / financial situation or if you are unreachable via the contact details you provided be it e-mail or phone call.

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Should the delay be caused by you, we will attempt to accommodate that delay without cost to you. However, if the delay incurs us extra costs, for example, scaffolding, we will require that you cover these costs.

 

The Survey

 

A survey of your property will be required prior to installation this will either happen on site or remotely. Should it be an onsite survey, it is your obligation to ensure you are at the property on agreed date and time of the survey cannot be carried out without your attendance. If you fail to be at the property as agreed, you will not receive a refund and will be required to pay the cost for a further survey to be carried out.

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The installation

 

The goods we supply will be of merchantable quality and fit for the purpose; they will operate as we have described to you.

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We will have insurances in place which will cover any loss or damage caused by us or our agents.

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You will be required to supply to us normal services free of charge; this would include toilet, washing, water facilities and electricity. You should also ensure we have safe and easy access to the installation area.

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Any work to prepare for the installation carried out by you or a third party that you employ should be carried out in line with the agreed start date for the installation. If this work has not been completed and a consequent delay is caused, you may be liable for any costs incurred by us for such a delay, including a fee for moving the installation, which we reserve the right charge.

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The work will be carried out by personnel trained in each of the tasks they are assigned, or by third party subcontractors. Where elements of the installation and / or goods require certification, these may be certified by such third-party subcontractors.

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You will be given warranties for both the installation itself and for the installed goods. The terms of these warranties will be given to you in writing, and we will explain them to you verbally.

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Within 14 days of completion of the installation and full payment being received, we will hand over to you all documentation required.

 

Deposits, advance payments, and goods purchased with deposits, advance and final payment

 

Any deposit or advance payment you have made to us or will make to us according to the timescales set out in the invoice, will be used to purchase stock and any works prior to installation.

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These deposits and advance payments can only be used to carry out work under this contract

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Cancellation and Amendment Fees

 

If you choose to cancel or amend details of this contract then the following fees (where applicable) will apply:

 

Cancellation of Survey - £500

 

Cancellation of Installation date

Period in which cancelled (prior to installation):

0-5 days - £1,750.00

6+ days - £935.00

 

To Move Installation date, We reserve the right to charge a fee of £600

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Goods belonging to us

 

Any goods belonging to us that have been delivered to you should remain clearly identifiable as our property. Until the title to the goods is transferred to you the goods should be stored in such a way as they are protected from damage. They should be kept in their original packaging.

 

Should you fear for the safety of the goods in any way, or you feel that the goods are causing any form of hazard you should contact us.

 

If you terminate the contract for any reason, then we will make arrangements with you to collect the goods. If this happens then we will reimburse you if any of your money was used to purchase a proportion of the goods.

 

If you do not make adequate and reasonable arrangements with us to allow the goods to be collected, we retain the right to take legal proceedings to recover the goods or their value.

 

The amount of any reimbursement may be reduced by any reasonable costs we may have incurred.

 

Changes to the planned work

 

if you decide to make changes to any planned work after you have signed this contract you should contact us without delay. Wherever possible we will incorporate your changes and if we are not able to do so we will inform you as to why it is not possible for us to do so.

 

Where we are able to agree to your changes, we will require that you set out, in writing and within fourteen days, confirmation of your request.

 

You need to be aware that any changes to the original design needs to be agreed and may mean an adjustment to the cost of the installation.

 

Please be aware that any changes that are requested after the installation has been booked and scheduled, will incur an additional fee, details of which will be provided at the time. Any adjustment in the cost, either in addition or subtraction will be dealt with as a Variation of Contract and we will adjust the price by written agreement with you.

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There can be occasions when we come across unexpected work. Should this arise, we will discuss this with you. If it is an area of work in which we are competent to operate, we will issue you with a quotation to complete that work. We will have documented on the quotation the normal rate for the work of our installers. If the work is outside our area of competence, we will assist you in finding a suitably qualified contractor to carry out the work if this unexpected work causes a delay in the installation process, we may need to make reasonable charges for this delay.

 

Late payment

 

You should make the payments agreed on the quotation as they become due. The final payment will be due on completion of the installation. if you fail to make any agreed payment we may cease work, if you fail to pay the amount specified in an invoice sent to you by the agreed due date, then we reserve the right to charge you interest until you pay the amount due.

 

The interest rate we will charge will be 8% above the Bank of England base rate. This interest shall accrue daily from the due date until

the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

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It is not permissible under this contract to withhold any more than a proportionate amount of the outstanding balance for any alleged defect if you do withhold any amount after a payment has become due, you should give us notice of your intention before the final date on which payment is due. You should also, with that notice, state the reasons for withholding payment If we intend to cease work, we will give you notice of this in writing. If you are in breach of this contract because you have not made a payment that was due to us and we have ceased work, you may have to compensate us for any additional costs we have incurred and any appropriate cancellation fee. Dependent on the circumstances, we may require that the goods are returned to us. If necessary, we will take legal proceedings to recover the goods or/and any outstanding amounts due to us.

 

Conciliation and arbitration

 

Customers are required to lodge all complaints in writing either by emailing tony@gbee-network.co.uk or by post to the provided address within 14 days of the incident, detailing the nature of the incident and the desired outcome. Upon receipt, an acknowledgment will be issued within 48 hours, with a resolution aimed for within 30 days. 

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Other Important Terms

 

Confidentiality and your data. We take our responsibility to handle your confidential information seriously and our obligations under the General Data Protection Regulations. Details of our privacy policy, containing all information relating to this can be found a www.gbee-network.co.uk

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Intellectual Property Rights. Al Intellectual Property Rights in or arising out of or in connection with the contract (other than Intellectual Property Rights in any materials provided by you) shall be owned by us.

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We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 of us telling you about it and we will refund you any payments you have made in advance for products not provided.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

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lf, a court finds part of this contract is illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

Jurisdiction Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Debt Recovery Costs

 

If payments are not received on time, GBEE Network Ltd reserves the right to recover all costs associated with the recovery of debt. This includes but is not limited to legal fees, court costs, and fees charged by debt collection agencies. These costs will be added to the outstanding balance and must be paid in full to avoid further action.

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Agreement

Paying your deposit is acceptance of these terms and conditions. 

 

 

END
 

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